Delivery Tracking & Coordination Process

At first glance, purchasing for hotels is all about style, design, quality, and value.  But dig more deeply, and one finds it's also about service.  With this in mind, we developed a proprietary 33-step process, InnvisionCare, for tracking and expediting the delivery of goods.  InnvisionCare begins even before the manufacturing phase begins, and it does not end until all orders have delivered to our customers' satisfaction.

InnvisionCare is a high-tech and high-touch process that involves almost constant communication.  Our customer care team initiates and manages the flow of information across all of the following touch points:

• Hotel Owners
• Property Managers
• Project Site Managers
• FF&E Manufacturers
• Freight Carriers
• Warehousing Coordinators
• FF&E Installers
• Other Key Players

InnvisionCare is engineered to provide an enhanced level of visibility throughout the fulfillment process.   We can customize elements of the InnvisionCare methodology to adjust to and meet individual project needs.  InnvisionCare is a big part of "The Innvision Difference," and it is how we offer the highest level of support when our customers need it most.

To contact your InnvisionCare representative, or to access your InnvisionCare Online Tracking Log, please click here.